Terms & Conditions


  1. All information given in the sign-up questions is current and true to my knowledge. I agree to update the teaching team of any changes to this information.
  2. I understand that if I begin a subscription where the first payment is taken at the beginning of the next month, I will be charged for the sessions attended before this payment. The charge for these sessions will be £20 each. If this additional session charge exceeds the monthly cost of that venue, the subscription price will be charged in its place. Trial payments are not included in this calculation. For half an hour sessions, the additional charge will £10 a session.
  3. I understand that when paying by direct debit the cost of 36 term-time sessions is pro-rated and split across a 12-month period. Therefore, fees are still due during term-time holidays. Monthly payments are taken on the 1st of every month.
  4. I understand I need to give one-month notice when cancelling my direct debit subscription.
  5. I understand that by engaging in Shea-Lowe Education’s services, I agree to the terms laid out in their GDPR and Privacy policies.
  6. I understand that by engaging in Shea-Lowe Education's services, I agree to the terms laid out in the Safeguarding Policy.
  7. I will email the team and let them know of any changes in adults to pick up my child prior to collection time and understand that unless I as the parent personally give this information via email or in person, my child will not be permitted to leave until alternative arrangements are made with the team.
  8. I agree that my child will be dropped off and picked up promptly on time to and from sessions, by either of the two listed emergency contacts. I understand that if I am more than 10 minutes late collecting my child, I will be charged £1 a minute until collection.
  9. If someone else is collecting my child, it is my responsibility to let Shea-Lowe Education know in advance.
  10. I agree that attending 11+ sessions does not guarantee passing of the 11+. As sessions support and promote progress.
  11. I understand that my child will not be able to attend sessions that have not been prepaid for through the website.
  12. I understand that if my child is unable to attend a booked session, I will notify the team with as much notice as possible.
  13. I understand that unfortunately no refunds will be able to be given for trial sessions that are unattended, but rearrangement will be discussed with Shea-Lowe Education.